What Customer Service Should Mean for a City
The Strong Towns Podcast
00:00
The Customer Is the Community at Large
When we're doing an infrastructure project, we look at it in terms of growth. We don't look at what our real customer is, which is the community as a whole. Subsidiaries are a really powerful thing and the fence line is just like the easiest implementation of it. If we can't handle that one competently, if we can't do that one without screwing it up over and over and over, my gosh, how are we going to do what we need to do?
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