Clarifying Communication: The Hidden Meaning of Open Door Policies

Productivity expert Maura Thomas joins Brian to tackle this #truthbomb:
Your team's biggest productivity barrier might be you.

Through engaging stories and practical examples, Maura reveals how leaders unknowingly create chaos through their communication habits and "always available" mentality.

Learn simple yet powerful changes you can make as a leader to transform your team's effectiveness, including why "I trust your judgment" might be the most important phrase in your leadership vocabulary, and why being too available to your team can be just as damaging as being unavailable.

See the full details and links on the episode's page: https://www.productivitygladiator.com/episodes/breaking-your-teams-biggest-success-barrier-7-simple-changes-with-maura-thomas

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References In This Episode

Maura Forbes Article on defining Open Door Policy - 10 Things Leaders Need to Get Right For Happy & Productive Employees

Harvard Business Review Article, The Downside of Flex Time, the Communication Guidelines chart Maura mentioned in the interview is down at the bottom of the page.

Maura’s Forbes article: What Does Work-Life Balance Even Mean?

MauraThomas.com

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Episode Digest

Breaking Your Team's Biggest Success Barrier: 7 Simple Changes

While many organizations still frame productivity challenges in terms of time management, the real barrier isn't time – it's attention. Maura Thomas said it best:

"We've all had days where we said to ourselves, 'My gosh, that was such a good day. I got so much done.' And we've all had days where we said, 'My gosh, I was busy all day and somehow I got nothing done.' and in those two instances, same 24 hours."

You can't solve a distraction problem with a time solution. The real challenge lies in how organizational culture, particularly leadership behavior, shapes productivity.

Here are seven specific changes leaders can implement to transform their team's productivity:

1. Be Specific About "Responsiveness" Expectations On The Different Communication Types.

When leaders tell their teams to "be responsive," what they're really saying is "be fast." This creates a culture where employees feel compelled to monitor every communication channel constantly, making it impossible to prioritize effectively. Instead, clearly define what responsiveness means in different contexts and establish realistic response-time expectations. State these somewhere so staff can point to them and reference them.

2. Create Clear Communication Channel Guidelines - What Type Of Communication Goes Where & When.

Organizations often introduce new communication tools without providing guidance on how to use them effectively. This results in redundant messaging (like sending a chat to say "I just sent you an email") and information overload. Establish clear guidelines for which communication channels should be used in specific situations. Examples:

—Your “bat signal” - Which method is your “stop everything, I need you right now, it’s an emergency” channel?
—What’s worth a phone call?
—What’s a Teams/Slack Message for? Or an email? What’s the difference?
—Do we text message for work? If so, for what, when, and why?

"If you communicate urgent or time-sensitive issues the same way you communicate every other issue, then that creates a real problem in your organization."

3. Have a system for how work flows to/through your team.

Rather than having team members field requests from all directions, establish clear processes for how work flows into and through your department. This doesn't mean all requests must go through the manager, but rather that there should be organized systems for handling different types of requests. This helps prevent the constant "emergency" mode many teams operate in.

4. Use These Responses To Remove Yourself as the bottleneck to your team’s productivity. Empower them instead.

Instead of always wanting work to flow through you, and always being available to answer questions, use empowering phrases that build confidence and autonomy. Rather than saying "Don't come to me with problems, come to me with solutions" (which still implies the need for you to approve), try:

- "I trust your judgment"

- "I will support your decision"

5. Set Clear After-Hours Boundaries On work communication. Do Not Break them.

Despite what leaders might say about not expecting responses after hours, their behavior sets the real expectation. If you're sending emails at night or on weekends, your team will feel compelled to check and respond. You can still choose to jump on after hours if you want, however all communications you send during this time should use the “schedule-send” feature so it will arrive during the next work day. This capability is available for all major platforms so if you don’t know how to do it, google it and find it. Follow your established clear protocols from #2 above for genuine emergencies which require communication after hours.

6. Define Terms Explicitly

Common phrases like "open door policy" often mean different things to different people. Some interpret it as "interrupt anyone at any time for any reason," while others see it as "be available for important discussions." Explicitly define these terms and their practical implications for your team. Examples include:
—Work Week: What days and hours is this?
—Vacation Time: Does that mean you ARE or AREN’T available?
—Communication Hours: Is this the same as Work Hours? What times are messages to be received and processed?
—Emergency: What constitutes an emergency? A financial penalty above $#,###? Bleeding? Legal remifications? Something’s going to be on the front page of the newspaper?
—Open door policy: If you have one, what does that mean? Doors can’t be closed?

7. Model Work-Life Balance

Perhaps the most powerful quote from the discussion puts it simply:

> "You can't get a fresh perspective on something you never step away from."

Research shows that working between 38-45 hours per week is optimal for productivity, happiness, and health outcomes. Leaders need to model this balance, recognizing that scrolling through work emails while watching TV still counts as work.

The Impact of These Changes

These changes might seem simple, but their impact can be profound. When leaders recognize how their behavior shapes team culture and make conscious adjustments, they can transform their department from a reactive, always-on environment to one where people can do their best work.

Key challenges many teams face today include:

- Constant interruptions disguised as collaboration

- Difficulty prioritizing when everything feels urgent

- Burnout from always being connected

- Inefficient communication across multiple channels

- Disempowered team members who feel they need approval for everything

By implementing these seven changes, leaders can create an environment where their teams can feel satisfied at the end of each workday, knowing they've accomplished meaningful work rather than just staying busy.

Recognize that being too available to your team can be just as problematic as being unavailable. True leadership means creating an environment where team members can grow, make decisions, and manage their attention effectively – not just responding quickly to every request that comes their way.

Most importantly, remember that creating change doesn't require a complete organizational overhaul. Start with one area, such as communication protocols or workflow management, and build from there. The goal isn't perfect execution but rather conscious improvement in how work gets done.

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Today’s Guest

Maura Thomas

Speaker, Trainer, & Author on Productivity

Maura Nevel Thomas is an award-winning international speaker and trainer on individual and corporate productivity and work-life balance, and the most widely-cited authority on attention management. Her proprietary Empowered Productivity™ System has been embraced by the likes of the NASA, Comcast, and Google. She’s ranked in the Top 10 Time Management Professionals in the World, and was named a Top Leadership Speaker by Inc. Magazine. She’s also a TEDx Speaker and the author of six best-selling books. Maura is frequently featured in major business outlets including Business Insider, Fast Company, and the Washington Post, and she’s also a regular contributor to both Forbes and the Harvard Business Review, with articles there viewed over a million times. 

maurathomas.com

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About The Creator/Host: I’m Brian. At age 4, I was diagnosed with insulin dependent (type 1) diabetes and told that my life was going to be 10-20 years shorter than everyone else. As a kid I took time for granted, but now as an adult, time is the most precious thing that I have. After spending a career hands-on in the trenches as a senior project manager, I now help others to level-up through my Productivity Gladiator training. These Gladiators wield email management superpowers, a laser-guided ability to focus, samurai-grade prioritization skills, a sniper-precise task tracking approach, Jedi time management skills, and a secret sauce for maximizing their personal life balance. If what you’ve seen here intrigues you, reach out, let’s chat!

Time is the currency of your life, spend it wisely.