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4min chapter
Making Knowledge Management Clickable - Zach Wahl and Joe Hilger
Knowledge Cast by Enterprise Knowledge
What's the Biggest Challenge of KM Transformation?
Zachary: I think that way too many organizations get stuck at the very beginning. The most impactful thing about this is KM is critical, he says. Zachary: We put a lot of energy in the book into talking about return on investment and business value. And so what we've tried to do is explain to people that a lot of things they thought were under one umbrella really fall under KM.
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