Reinventing QA and Training for the AI Era
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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AI-Driven Training in Customer Support
This chapter explores the transformative role of AI in training and quality assurance within customer support, emphasizing the need for personalized training solutions. It highlights a startup's pivot towards AI-powered coaching in response to market demands and discusses the increasing complexity of customer interactions. The conversation also addresses the importance of dynamic training methodologies and performance metrics for both human and AI agents.
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