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DIY With AI: The Home Depot's Huiming Qu

Me, Myself, and AI

CHAPTER

Multiple Searches and Longer Customer Lifetime Experiences

The more we understand about holistically where the customers is in their journey, the better we can serve them. It's a holistic experience. We certainly care about and wanted to really improve the search relevancy,. Every time when people landed on our sites to provide a better experience. Sometimes it takes multiple sessions, multiple days, multiple weeks. So it certainly is a customer journey.

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