31min chapter

We Have A Meeting  cover image

Rory Sutherland: His BEST interview EVER | Ep 127

We Have A Meeting

CHAPTER

Rethinking Consumer Behavior

This chapter explores the complexities of consumer behavior, emphasizing how traditional economic models often misinterpret the purchasing decision process. It critiques current marketing strategies for prioritizing cost-efficiency over genuine customer engagement and discusses the effects of technology on user experience. Through anecdotes and insights from behavioral economics, the chapter highlights the importance of fostering long-term relationships in consumer interactions.

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