
Rory Sutherland: His BEST interview EVER | Ep 127
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Rethinking Consumer Behavior
This chapter explores the complexities of consumer behavior, emphasizing how traditional economic models often misinterpret the purchasing decision process. It critiques current marketing strategies for prioritizing cost-efficiency over genuine customer engagement and discusses the effects of technology on user experience. Through anecdotes and insights from behavioral economics, the chapter highlights the importance of fostering long-term relationships in consumer interactions.
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