Emily Kirby George, Microsoft Teams Product Manager at Microsoft, shares her unique perspective on product management in the world of Microsoft Teams Phone, sharing challenges of balancing innovation with fundamental reliability.

• Emily's path from support Skype for Business to a Senior Product Manager on the Microsoft Teams Calling team
• How Microsoft prioritizes features, balancing traditional phone system requirements with new AI opportunities
• The importance of maintaining robust, reliable fundamentals in Teams Phone and ensuring service stability
• How AI is being integrated into Teams Phone

Thanks to Logitech, this episode's sponsor, for their continued support.