EP 140 | Puneet Kataria (CustomerSuccessBox) - The moving pieces of a successful customer success stack.
CHURN FM
00:00
Customs Success - Is Customer Success the Role of the Company?
The name of customer's success, like, as a role, is just really bad. It puts a whole lot of weight maybe on the roll. And perhaps, like this is where all the frustration and the pain comes from in the roll. So you are responsible for delivering success, but you don't have to deliver it necessarily yourself. That's how always advise youo because my success managers shoud look at their own rulend.
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