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How to define your team's scope and charter | Mark Côté (Shopify)
Engineering Enablement by Abi Noda
ATC Air Traffic Controller - How Do You Balance Customer Requests Versus Longer Term Projects?
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How does your group balance customer requests or user request versus your strategic roadmap and investments? How do you find the right balance between the two? Yeah, so we have a couple of strategies there. One thing that we realized a few years ago is that we need to even separate the people working on these on these areas on our user support versus our longer term projects. We actually have a rotating role on all of our teams. We call it ATC air traffic controller,. Usually their responsibility is first and foremost touser support. They can focus knowing that everything's taken care of there. But as for what comes up in those, we bucket them along the severity, I guess.
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