59: 6 Steps to Supercharging Your Customer Journey With Jesse Frye of TheBusinessBlueprint
In Systems We Trust
00:00
How to Reduce Friction in Your Customer Experience
There's actually a metric that a lot of people don't use. We can have a great net promoter score, but oftentimes we don't necessarily know what level of friction they experienced in the process. So reducing friction at all cost is really important.
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