382 Rob Allen: How To Be A Better Caregiver For The People Who Are Counting On You
Disrupt Yourself Podcast with Whitney Johnson
Journey from COO to CEO and Impactful Caregiver Engagement
The chapter delves into the speaker's transition from being a Chief Operating Officer (COO) to a Chief Executive Officer (CEO) in healthcare, emphasizing the importance of mission, operational excellence, and people management. They discuss engaging with caregivers post-pandemic, fostering open dialogue, and acknowledging the sacrifices of healthcare workers during uncertain times. The speaker shares strategies for creating a culture of honesty and effective communication, leading to significant improvements in caregiver engagement within a short period.
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