382 Rob Allen: How To Be A Better Caregiver For The People Who Are Counting On You
Disrupt Yourself Podcast with Whitney Johnson
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Journey from COO to CEO and Impactful Caregiver Engagement
The chapter delves into the speaker's transition from being a Chief Operating Officer (COO) to a Chief Executive Officer (CEO) in healthcare, emphasizing the importance of mission, operational excellence, and people management. They discuss engaging with caregivers post-pandemic, fostering open dialogue, and acknowledging the sacrifices of healthcare workers during uncertain times. The speaker shares strategies for creating a culture of honesty and effective communication, leading to significant improvements in caregiver engagement within a short period.
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