Navigating AI Accuracy and Accountability in Business Operations

CEO Amit Bendov shares how Gong evolved from a meeting transcription tool to an AI-powered revenue platform that's increasing sales capacity by up to 60%. He explains why task-specific AI agents are the key to enterprise adoption, and why human accountability will remain crucial even as AI takes over routine sales tasks. Amit also reveals how Gong survived recent market headwinds by expanding their product suite while maintaining their customer-first approach.

Hosted by Sonya Huang and Pat Grady, Sequoia Capital

Mentioned in this episode: 

• “New paradigm of AI architectures”: Yann LeCun’s talk at Davos where he talks about the world beyond transformers and LLMs in the next 3-5 years.
• The Beginning of Infinity: Book by David Deutsch that Amit says is “mind-changing.”