E221: Turning eCommerce Pain Into CX Pleasure With Proactive Order Tracking & Communication - Jessica Meher, Wonderment - THE ECOMMERCE EDGE Podcast - 26 May 2023
THE ECOMMERCE EDGE Podcast with Jason Greenwood
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The Importance of Understanding Customer Trends
We have tracked millions upon millions of shipments. We understand trends like, for example, if we see a order that goes through certain hubs of certain carriers and most cases will be delayed by three days. So we can catch that. I think the other thing that's going to be more interesting that we're working on is not only carriers and service level trends, but also customer trends that are tied with that.
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