AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
2min chapter
#20: How to Become More Customer-Centric (with Peter Fader, Co-Founder, Author and Keynote Speaker)
World's Greatest Business Thinkers
Exploring Customer-Centric Hybrid Business Models
This chapter explores customer-centricity, focusing on hybrid business models like Costco's that leverage rich data insights for improved customer interaction. It discusses the rise of membership programs in traditional retail, showcasing innovative strategies for assessing customer engagement and spending.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode