ShopTalk cover image

605: Jim Nielsen on Subversive URLs, Blogging + AI, and Design Engineers

ShopTalk

00:00

Exploring Benevolent Deception in Design and Consumer Trust

Exploring the use of simulated progress updates in customer experience like tracking a pizza order, discussing how consumers may accept such practices in online transactions due to past deceptive encounters and parallelism to security theater practices.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app