The innovation lab at capital one uses journey maps to pinpoint the challenges and frustrations of online shopping. Jenifer steam: "Mapping helps our team evaluate these opportunities in a clear way" Defining the opportunities before you through a map allows you to compare them to each other, she says.
What’s harder about entrepreneurship than most people realize? How do you overcome your own doubts? Can you really trust your team? In this special episode, Reid Hoffman and Masters of Scale executive producer June Cohen gather five of their favorite guests – Brian Chesky, Tyra Banks, Angela Ahrendts, Sallie Krawcheck, and Franklin Leonard — for a raw, honest, open dialogue filled with nonstop insights on those questions and many more. Sharing personal confessions and in-the-trenches stories, Reid’s guests provide unforgettable lessons from their leadership journeys. In commemoration of Reid’s 100th episode.
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