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Episode 33: Leading to Learn - Harnessing the Power of People

Shingo Principles Podcast

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Fostering a Culture of Psychological Safety and Continuous Improvement

The chapter discusses the importance of creating a culture where employees feel safe to make mistakes and learn from them, emphasizing the value of continuous improvement and development. It highlights a scenario at Toyota where leaders responded supportively to an error, showcasing the benefits of prioritizing people's growth over profitability.

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