Consumer Behavior Trends and AI Applications in Retail

The chapter delves into consumer behavior trends in retail, emphasizing value creation through strategic product offerings and pricing. It also explores Walgreens' utilization of artificial intelligence tools for operations optimization and predicting consumer behavior, showcasing collaborations with companies like Palantir for service enhancement. Additionally, it covers the expansion of Walgreens' pharmacy strategy beyond medication delivery to include test and treat services, workflow improvements, and freeing up pharmacist time.