The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch cover image

20VC: Superhuman's Rahul Vohra on How 1-1 Customer Onboarding Can Scale Efficiently to $100M ARR, Why Gamification Does Not Work But Game Design Does & What Game Design Means For The Next Generation Of Product Managers

The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

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Emotional Design in User Experience

This chapter explores the critical role of emotional engagement in product design, focusing on how Superhuman elicits feelings of joy, coziness, and security among users. It highlights the balance of control in business software, the integration of playfulness through features like the Time Autocompleter, and the importance of achieving 'flow' for enhanced user experiences. The conversation also delves into game design principles, user engagement strategies, and the evolving responsibilities of a CEO in product development.

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