7min chapter

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) cover image

The AI-Savvy Leader: David De Cremer on Leadership and Balancing Human and AI Capabilities

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

CHAPTER

Balancing AI and Human Interaction in Customer Service

The chapter highlights the importance of blending artificial intelligence with human touch in customer service to maintain customer satisfaction. It emphasizes the need for proactive thinking and ethical considerations in utilizing AI capabilities in the services and consulting industries.

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