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Scaling
"I can't scale what I do. Well, you could hire people underneath you, but then it would dilute the product that you provide into those," he says. "When I'm 24, seven, my cell phone is now their direct access ... And if they need to text me at three in the morning, I'm up." He's not a coach and doesn't use tactics or strategies; his job is just to ask the right questions so clients figure it out for themselves.