Beyond the hotline: proactive solutions for happier cities
Round Table China
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Revolutionizing City Communication: The 12345 Hotline in Beijing
This chapter delves into the establishment of the 12345 hotline in Beijing, which streamlines over 60 hotlines to enhance resident services with a focus on English-speaking support for foreigners. It examines the intersection of technology and urban governance, illustrating how big data and AI facilitate citizen engagement, improve city management, and foster community connection.
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