The Importance of Continuous Onboarding

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Onboarding is successful when the user knows how to use an app in all of the ways that it can be useful for them. In a lot of apps, you're just not going to be able to learn everything in 10 minutes. Even if you are somehow magically able to learn all the features in 20 minutes, you still have these failures of imagination. It takes time and experience. I see the best continuous onboarding.

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How do you design a product to handle user failure? How do you keep users motivated even when they fail? How do you successfully onboard new users? What are some different kinds of search behavior? How and when does gamifying a product increase user engagement and success? What psychological components do games attempt to engage with? How do we develop expert intuition in a domain?

Rob Haisfield is a behavioral product strategy and gameful design consultant. He applies behavioral science and game design principles to products to influence user behavior. This is based on the thesis that when people use tools in ways that allow them to more effectively accomplish their goals, they gain more value. He also works as a behavioral product strategist for Spark Wave and its various portfolio companies, recently focusing on the onboarding for GuidedTrack. You can learn more about him at robhaisfield.com, follow him on Twitter at @RobertHaisfield, or email him at rob@influenceinsights.io.

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