The Rise of the Hotel Industry

In this episode, we talk to Relay Robotics CEO Michael O'Donnell and CTO Steve Cousins about the features of the newly launched Relay2 delivery robot. O'Donnell discusses how the hotel foodservice market has changed during the pandemic and why third-party food delivery apps like Doordash have upended the room service market for hotels. The result is a renewed opportunity for a larger payload Relay robot to become an important addition to a hotel's service offerings for travelers. Cousins discusses the evolution of the elevator interface integration and the removal of the mechanical elevator-pushing interface that was a key part of the Relay1 robot.