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EP 427: The Trust-Profit Paradox

What Works

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The Importance of Authenticity in Airbnb Listings

Chesky suggests that the only way Airbnb could ensure the authenticity of its listings would be to visit every property. He cites the high rate of reviews that listings receive after a stay. Chesky: In order for the community to moderate bad behavior, the community will suffer. It seems Chesky had never considered that someone might type mid-century modern living room into mid-journey and use the result to boost bookings at their listing.

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