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Let’s Protect Our Frontline Workers from Rude Customers

HBR IdeaCast

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How to Deescalate a Pandemic?

The TSA has signs at airports saying that there will be fines and criminal penalties for threats. Dairy Queen restaurants have signs asking customers to be patient, respect the staff. UMass Memorial is training people on how to deal with a patient or a visitor if they are breaking their code of conduct.

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