Hacking Consciousness and Ordering Chaos
The FAIK Files
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Taco Bell's AI Ordering Fiasco
This chapter examines the pitfalls of Taco Bell's AI ordering system, particularly after a viral incident where a customer ordered an excessive amount of water. It critiques the outdated technology behind the system and discusses the implications of hasty implementation on customer experience. The conversation also addresses the broader landscape of AI in the fast food industry, cautioning against misleading claims while highlighting the balance between automation and human interaction.
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