12. ResearchOps (feat. Kara Pernice, Sr. VP at NN/g)
NN/g UX Podcast
How to Improve a UX Research Process?
"It's hard to be self aware, isn't it? Like you don't necessarily know what's wrong with your current process if you're the one who kind of created it and is living in it. I think a little bit of outreach within your organization, with your designers, developers, product whomever else might be involved," he says. "Just like we know, that's how we do research. We ask questions, and then we also observe."
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