Building Rapport and Managing Expectations

Picture this: your patient is beaming with joy over her new veneers, giving high-fives and 5-star Facebook reviews! The next thing you know, she calls the practice demanding the removal of her veneers because her boyfriend claims she now looks like a horse (tip #1 – ditch the boyfriend!) https://youtu.be/5OI8oJ8Pha8 Watch PDP169 on Youtube In this episode I’m joined by Dr. Daniel Cattell and Dr. Neel Jaiswal on how to navigate such a situation. While we hope it’s not a common occurrence, we discuss the importance of consent protocols and thorough communication in hopes to avoid such scenarios. And in case things take an unexpected turn, know the right time to reach out to your indemnity company, and how to smooth out the bumps. Protrusive Dental Pearl Quick and Easy Smile Preview App Download the ‘AirBrush’ app on iOS or Android which uses AI to produce a quick and surprisingly useful Smile design preview. Obviously, use it with caution! Looking for a fresh indemnity quote? Visit www.protrusive.co.uk/insurance for an exclusive £100 off with PDI, and see how much you can save by shifting away from conventional indemnity agreements. For some informal advice, email Dr. Jaiswal at neel@professionaldentalindemnity.co.uk, or connect with him on Facebook. Check out Dr. Cattell on Instagram @gentledentistrybournemouth, and Dr. Jaiswal @drneeljaiswal Jaz mentioned he uses DAN audio for his note taking for TMD and new patients - check out  www.dentalaudionotes.com. Need to Read it? Check out the Full Episode Transcript below! Highlights of the episode:00:00 Intro01:34 The Protrusive Dental Pearl04:15 Dr. Daniel Cattell06:23 Dr. Neel Jaiswal08:27 The scenario10:22 Smile previews14:06 The preparation appointment15:45 Temporaries23:00 Consent forms25:06 Cement protocol25:28 Further clinical tips31:48 Addressing patient concerns38:46 Professional Dental Indemnity40:04 Mentorship43:04 Addressing patient concerns45:44 Getting support48:54 Job satisfaction51:58 Outro If you liked this episode, you will also like GF019 - Indemnity vs Insurance Did you know? You can get CPD from the Web App or Phone App and watch premium clinical videos, for less than a tax deductible Nando’s per month? Click below for full episode transcript: Jaz's Introduction: Imagine that you've just placed some veneers and the patient is absolutely ecstatic. You're high fiving the patient, you have like a selfie together, the patient goes on Instagram, leaves you a video review, but then two weeks later comes back and she hates them. Now that is something that we dread as dentists, right? Jaz's Introduction:People who suddenly change how they feel about an aesthetic outcome, because at the end of the day, beauty is in the eye of the beholder. So how can we protect ourselves? So this never happens to us. What are the steps that we can take at the very start of the consent process? And when we actually doing the veneers and temporaries to make sure the patient will love them and continue to love them, but also how can you manage this scenario if your patient falls? Out of love with veneers or crowns and bonding, whatever it could be. The patient has now changed their mind about what this looks like. Hello, Protruserati. I'm Jaz Gulati and welcome back to the Protrusive Dental podcast, where I'm joined today by Dr. Dan Cattell, who's been at the same practice for 25 years and is a fantastic clinician. So not only do we talk about the medical legal sides, he really helps a lot in terms of unpacking the clinical gems, how to make sure that your temporaries are going to last for even up to a couple of years. He mentioned the podcast and to really ensure your patient is going to generally love them. But I've also got on today, Dr. Neel Jaiswal, who's going to help us if things don't go quite to plan. How should we manage this scenario? At what point should we get our dental indemnifier involved in this scenario?