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18min chapter
S8 E12: The Future of Loan Servicing (Live from the Salt Flats)
Fintech Takes
Revamping Loan Servicing Strategies
This chapter explores the critical role of loan servicing within fintech and financial services, advocating for a proactive approach to enhance customer relationships and asset management. Highlighting the importance of educating borrowers about their options and empowering customer service agents, it emphasizes the need for a supportive, personalized experience. The discussion also touches on the ethical implications of data use in loan servicing, urging lenders to prioritize customer trust over mere operational efficiency.
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Discover
highlights
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