Email Overload and Customer Connection

On today's show: we're ... venting.

We at Planet Money are an ensemble show – each with different curiosities and styles. But we recently realized many of us have something in common: We're annoyed consumers.

So we're going to get ranty ... but then try to understand the people annoying us. Like stingy coffee shops, manufacturers that don't design things for repair ... and stores that send way too many emails every day.

Along the way, we learn a very sad thing about satisfaction and the future of skilled labor in the U.S.

(Also, we should all just stop using umbrellas. They have negative consumption externalities. Come on people.)

This episode was produced by James Sneed. It was edited by Marianne McCune, fact-checked by Sierra Juarez, and engineered by James Willetts. Alex Goldmark is our executive producer.

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