5min chapter

Brand Next cover image

Episode 9 | Understanding Subscriptions and Membership with Patrick Workman

Brand Next

CHAPTER

The Importance of Owning a Customer Relationship

The concept of Starbucks owning their relationship with me is ridiculous that I live in New York City. The brands aren't going to own the data. They are enabling a path or have I got this completely wrong? It will actually build value in that Starbucks membership because others are providing things to them. These experiments need to play out in order for that story to be told.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode