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Episode 9 | Understanding Subscriptions and Membership with Patrick Workman

Brand Next

CHAPTER

The Importance of Owning a Customer Relationship

The concept of Starbucks owning their relationship with me is ridiculous that I live in New York City. The brands aren't going to own the data. They are enabling a path or have I got this completely wrong? It will actually build value in that Starbucks membership because others are providing things to them. These experiments need to play out in order for that story to be told.

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