Sally Kohn: I think it's the same as with any human relationship. It's listening to each other, being curious, caring about the other person. Don't lie. Tell the truth, don't be mean. Think about how the other person feels. Often i do think having frank conversations about rolls and responsibility helps. If you're in a hypergrowth company as c o o, your job is change management forever.
Our guest is Sara Clemens, most recently COO of Twitch and former COO of Pandora.
In this interview, we explore the nuances of the COO role, which can vary drastically across different companies. We cover:
- The three main COO archetypes and which sorts of folks are best suited for those roles.
- The tactical elements of being a COO, including Sara’s advice for what good strategy actually looks like, and how to truly create a no-blame culture.
- Sara’s lessons on keeping pace as a company doubles in size, including her tips on sketching out “decision rights.”
- Guidance for CEOs considering bringing on a COO to the executive suite.
You can follow Sara on Twitter at @ClemensSara
You can email us questions directly at review@firstround.com or follow us on Twitter @ twitter.com/firstround and twitter.com/brettberson
Learn more about our sponsor, Cocoon, at meetcocooon.com