After promising up and down after the first Secret shopper that they had completely overhauled their customer service standards, Del Alien Wear wound up dead last. The company has instated extensive diagnostics and quality control measures to find gaps in their customer service. They also claim that they have dialed back sales incentives and increased focus on customer satisfaction scores. There is no word on whether they've increased base salary for reps,. which we also brought up and is a key part of what makes those commission incentives so tantalizing.

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