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Episode 660 | Make Ever-Increasing and Manageably-Sized Mistakes (A Rob Solo Adventure)

Startups For the Rest of Us

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Understanding Customer Diversity: Lessons from Dungeons and Dragons

This chapter explores how entrepreneurs often misinterpret customer needs through their own perspectives, using the Dungeons and Dragons franchise as a cautionary tale. It emphasizes the significance of recognizing customer diversity in order to adapt business strategies, particularly in SaaS and startups.

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