Mass customization via tech and AI

On this Walker Webcast, Willy sat down with Chris Nassetta, President & CEO of Hilton, to discuss his experience running one of the world’s most iconic hospitality companies.

They explored Chris’ entry into the hospitality business, how to lead through complexity, strategies for building resilience, the tough decision to relocate the Hilton headquarters, the integration of AI in the industry, why Airbnb is helping rather than harming the business, Hilton’s distinct branding model, and much more.

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