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Andrew Hale on Building Trust and Understanding Through Emotional Safety

The Bitey End of the Dog

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How to Navigate Guilt and Shame

If I want them to feel that feeling of trust and openness in a relationship, they need to communicate in the way. And then the final bit is acknowledging that I've heard them. We know people don't pick up the phone when they first have a bit of an issue. When we get called, it's right at the end of stuff. So people are in crisis quite often. navigating guilt and shame is important because shame is very much about judgment and the fear of judgment. The antidote to shame actually is being vulnerable. Being vulnerable is about regaining control and power over things and being humble about them. It makes you think, yeah, you've really learned something now that was important

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