PRODUCTEA with Leah, Growth & Senior Leadership cover image

108: Etie Hertz - Why customer empathy is now the moat

PRODUCTEA with Leah, Growth & Senior Leadership

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Intro

This chapter delves into the challenges of extracting insights from large data sets within organizations, using an ocean analogy to underscore the need for comprehensive analysis. It also highlights how AI can enhance customer service by fostering sustainable empathy and reducing the strain on support agents.

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