What Surprise You the Most About UX?

Oh wow, is that the time?! VUX World has been going for 5 years!

For this episode of Conversations Squared the focus is on the man who's usually asking the questions - Kane Simms!

What's he learned in the past 5 years? Where's the industry headed? What about Alexa and Google Assistant? Listen to Kane's responses to these questions and more...

0:00 Intro

4:00 Conversations and listening

7:00 We need patience for conversational AI

9:00 30 seconds, go!

11:10 What surprised you most about the industry when you started VUX World?

17:45 What do the words 'artificial intelligence' make you think?

20:55 Can you summarise the developments you've seen in the last 5 years?

26:15 Channels for enterprise conversational AI

30:35 Was the timing bad for Alexa and Google Assistant?

33:00 What inspires you to keep going forward?

36:20 What excites Ben about the industry?

38:40 The potential of conversational AI

39:30 Outro 

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