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Embracing Personalization in Risk Management with Mark Rieder

Risk Management: Brick by Brick

CHAPTER

The Importance of Personalization in the Insurance Industry

This chapter explores the underutilization of personalization in the insurance industry and highlights the need for understanding customer needs without explicit expression. It discusses the challenges and opportunities in implementing personalization in risk management and emphasizes the importance of delivering the right product to the right person at the right time.

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