Pablo Rivero is CEO of Resy + Tock and SVP of American Express Global Dining, leading the charge in reshaping how diners connect with restaurants worldwide. With a deep background in both strategy and hospitality, Pablo brings a rare blend of tech-forward thinking and boots-on-the-ground understanding of the industry.

In this episode of On The Pass, Gabriel and Pablo dive into how he stays close to the heartbeat of restaurants even as his role becomes increasingly strategic. They discuss the evolution of Resy’s mission, the current structural challenges facing independent restaurants, and what it truly means to build tools that serve the people behind the pass.

Be sure to follow and subscribe to On The Pass wherever you get your podcasts — and catch recent episodes featuring Kwame Onwuachi, Andrew Wong, and Fariyal Abdullahi for more inspiring conversations with the leaders shaping the future of hospitality.