Governance and Reliability in Gen AI

This chapter emphasizes the crucial role of data accuracy and management within Generative AI, using Air Canada's legal case as a key example of the risks tied to misinformation. It discusses the significance of thorough testing for AI applications, particularly chatbots, to ensure they deliver accurate information and enhance user trust. Additionally, the chapter explores the collaboration needed between developers and domain experts to optimize AI tools like Copilot Studio, illustrating the evolving landscape of user experience design and its impact on workflow efficiency.