The Power of Knowing What You Don't Know

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The further apart you are from somebody else on a particular opinion, the more likely you are to completely miss the mark when trying to guess what their beliefs are. I think the first step is to have the humility and curiosity to find out what you don't know. The second thing that comes into play here is there's this idea in psychology called the illusion of explanatory depth. If you ask people why they believe in a system or a policy or a practice, they can give you a bunch of reasons and then double down on their convictions.

As we grapple with pandemic-charged change in business and as a society, we’ve become more fractured, more divisive, and more vulnerable. Adam Grant, best-selling author and professor at the Wharton School, argues that recognizing what we don't know is the key step on the road to insight, competitive advantage, and community peace. In his new book, "Think Again," Grant illuminates why taking a fresh look at our assumptions, about others and about ourselves, is such a powerful tool. His in-the-trenches research – from Silicon Valley's halls of power to the beliefs of anti-vaxxers – provides actionable advice for all of us.

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