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Stalling for Time with FBI Negotiator Gary Noesner

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How to Deal With a Gunman in a City Council Meeting?

"We were fortunate in that we were not under the threat that they were going to execute or kill somebody, which is always a powerful incentive for us to resolve a situation sooner than later. So we took our time. We were patient. We listened," he says. "When people misbehave in ways like that, they're basically saying, we want to be heart and respected." He adds: 'It takes a great deal of self control on the part of the negotiators'

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