Twitter's Trolls

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The office's most striking feature was probably a giant, life-sized cardboard cutout of Justin Bieber sat directly behind my desk. There were rumors that Twitter had entire servers just dedicated to serving Justin Bieber related traffic. Besides Bieber, what Twitter was really known for back then was its trolls. The site was plagued by users harassing other users, particularly women. That year, I co-reported a story about how the site's then CEO, Dick Costolo, wrote a memo saying, "We suck at dealing with abuse and trolls"

In a congressional hearing this week, OpenAI’s chief executive, Sam Altman, appeared to be on the same page as lawmakers: It’s time to regulate A.I. But like so many other proposals to regulate tech, will it actually happen? The Times’s technology reporter Cecilia Kang helps us understand whether Congress will actually act, and what that could look like.

Then, Casey talks with Twitter’s former head of trust and safety, Yoel Roth, before and after Elon Musk took over the company.

On today’s episode:

Cecilia Kang is a reporter at The New York Times covering technology and regulation.
Yoel Roth is the former head of trust and safety at Twitter.

Additional reading:

Sam Altman urged Congress to pass legislation to regulate A.I., including the proposal that A.I. developers should be required to get licenses from the U.S. government to release their models.
Casey Newton reported for This American Life on Roth’s time at Twitter, before and after Musk took over.