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2min chapter
Call centres: Are you talking to AI?
6 Minute English
The Empathy Gap: AI vs Human Interaction
This chapter explores the limitations of artificial intelligence concerning human emotions and empathy, emphasizing the stark contrast between human compassion and robotic responses. The discussion also includes an interesting trivia question about global call center workers and a recap of relevant vocabulary.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode