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3min chapter
The Hidden Ripple Effects of Personnel Changes with Reprise's Phoebe Farber
Operations with Sean Lane
Leaning on the Rules of Engagement
I think even just like the very small point you made about timing and setting expectations within the organization that, look, hey, we're going to do this stuff at the beginning of every month, right? One can simplify your world when it comes to things like routing and comp and assignment. But also you can set that expectation so that when managers are making plans within their own teams, they can say, ok, we have to make these tweaks at the start of each month or the begnning of each quarter. And i found that the more you start to set that boundary with people and set that expectation earlier on, the more become, it becomes the norm,.
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