EP 157 | David Darmanin (Hotjar) - Understanding the difference between acceptable and worrying churn
CHURN FM
00:00
I Love Hot Chaw, and I'm a Big Fan of Hot Jersey Mill
Samsente recalls an email he received from hotchaw when his company had limited funds in the bank. The message was just a plain text male like saying, hey, it's david. We know things can get busy. And i remember thinking to myself, like, that was such like a human approach,. Like such an amazing email to get e at a time when things were really shut and ike, a lot of stress was going on. Samsente: "Treating people with love is the central part of our strategy"
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