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2min chapter
Episode 747 | Evolving SaaS Customer Success Over 7 Years (with Jane Portman)
Startups For the Rest of Us
Intro
This chapter explores the seven-year evolution of customer success processes in a bootstrap SaaS company, detailing its four distinct strategic stages. It also introduces a premium coaching initiative aimed at supporting high-growth SaaS founders through personalized mentorship and community collaboration.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode