Prioritizing Member Experience and Human Connection in Healthcare Decision Making

Jen Mueller was the Chief Operating Officer at Friday Health Plans — all whilst it torpedoed from 14,000 members to 400,000 members.

And this episode brings you into the war room whilst this was happening. What happens, when practically overnight, your health plan doubles, quadruples?

Jen has also held a number of other operational roles across other health plans and is an RN by background.

I started off by asking Jen — what’s so hard about scaling a health plan anyway? Sounds easy right…